Table of Contents:
A.1 The use of kwiff sportsbook is governed by these rules. When placing a bet with kwiff, you agree that you have read, understood and will adhere to these rules as well as kwiff’s general Terms and Conditions.
A.2 The use of kwiff’s sportsbook is subject to the regulations imposed by the UK Gambling Commission.
A.3 Any complaint relating in any way to the use of kwiff’s sportsbook should be brought to kwiff’s attention by using the “Contact” section on the app or by emailing email@example.com. kwiff is also affiliated with the Alternative Dispute Resolution entity eCogra for disputes relating to the outcome of a gambling transaction. For more information, refer to the Complaints Procedure.
A.4 kwiff may update, edit, amend and supplement these rules at any time.
A.5 kwiff reserves the right to make changes to the App, betting limits, payout limits and offerings at any time and without prior notice.
A.6 Any reference in these rules to words/objects that appear in singular also applies to plural. Any references to gender are non-binding and to be treated for information purposes only.
B.1 An ”Error” is a mistake, misprint, misreading, misinterpretation, mishearing, mistranslation, spelling mistake, technical hazard, registration error, transaction error, manifest error, force majeure and/or similar. Examples of errors include, but are not limited to:
- bets placed on events/offers that have already been decided;
- bets containing incorrect participants;
- bets accepted during technical problems that would otherwise not have been accepted;
- bets placed at odds that are materially different from those available in the general market at the time the bet was placed;
- bets offered at odds which reflect an incorrect score or else;
- obviously incorrect odds at the time the bet was placed.
B.2 “Influence Betting” is an act, prohibited by kwiff, where an account holder, or parties acting in association with an account holder, can influence the outcome of a match or an event – directly or indirectly.
B.3 “Syndicate Betting” is an act, prohibited by kwiff, where account holders act together to place a series of bets on the same event or competition. Where there is evidence of account holders acting together in this manner kwiff reserves the right to make the relevant bets void and/or withhold payment of returns pending the outcome of subsequent investigations.
B.4 “Regular Time”, “Full Time” or “Statutory Time” is defined as interpreted by the official rules published by the respective governing association. For example, in football, full time is stipulated to be 90 minutes plus injury time but excluding extra time or penalties. Should the governing association decide to stipulate, before the start of the event, that the said event is to be played over a different duration, this will be treated as being the official rules for the event. Regular time or full time does not include any prolongation (extra time or overtime), unless explicitly stated in the bet offer.
B.5 “Live Betting” is the possibility to bet during an ongoing match or event. kwiff does not acknowledge or accept any liability whatsoever if it is not possible to place a bet or if the live score update (or any other related statistics and/or information) is not correct. At all times it is your responsibility to be aware of the status of the match and the events surrounding it such as the current score, its progression and how much time remains before the match is completed. kwiff does not accept any liability for changes to the Live Betting schedule or interruption of the Live Betting service.
C. Bet Acceptance
C.1 Bet acceptance occurs when a unique bet ID has been issued and the bet is reflected in the account history. To check if a bet has been accepted, visit the “My Bets” section of the App where details of all accepted bets are displayed.
C.2 Unless accepted in error by kwiff, once accepted, a bet will remain valid and cannot be cancelled. It is your responsibility to ensure details of the bet are correct before placing the bet.
C.3 Should a dispute arise about the acceptance (or lack of) of any transaction in your account, the transaction log database will be the ultimate authority in deciding such matters.
C.4 The payout/potential payout value displayed when a bet is placed is for information only. For accumulator bets, where a selection is made void, the payout value will be reduced accordingly.
C.5 The kick-off time shown on the App is to be treated for information purposes only. kwiff reserves the right, at its own discretion, to suspend the betting activity at any time where it deems necessary.
C.6 Information referring to (but not limited to) gender, age, teams and/or participants is to be treated as supplementary information of which the availability and correctness cannot be treated as sufficient cause to void bets related to the match/event.
C.7 Statistics or other text/information shown on the App are to be considered as added information. kwiff does not acknowledge or accept any liability whatsoever if the information is not correct. At all times it is your responsibility to be aware of circumstances relating to an event.
D. Betting and Payout Limitations
D.1 kwiff reserves the right to limit the maximum payout on any bet or combination of bets by one account holder to £50.000 per day excluding the original stake.
D.2 kwiff reserves the right to decline, solely at its own discretion, any bet requested.
D.3 All bet selections are subject to pre-imposed limits set solely at kwiff’s discretion.
D.4 kwiff reserves the right to restrict or deny access, totally or partially, to a user account, at its own discretion.
D.5 kwiff reserves the right to withhold payment on an event (or series of events), if there is sufficient evidence that any of the following has occurred:
- the integrity of the event has been called into question;
- match-rigging has taken place, or the match is under investigation for such;
- the price(s) has been manipulated.
Evidence of the above may be based on the volume, size or pattern of bets placed with kwiff as well as information received from other betting providers or officially recognised organisations.
D.6 All bets placed can be subject to a time delay prior to acceptance (the length of which may vary). Such delay is determined by kwiff at its sole discretion.
D.7 All odds offered are subject to change. Such fluctuation is determined solely at kwiff’s discretion. Bets are only accepted at the odds available at the time the bet was accepted by kwiff.
E. Cancellation (Voiding) of Bets
E.1 A bet can be declared void, and in such circumstance, the initial stake will be returned.
E.2 kwiff reserves the right, at its own discretion, to declare a bet void, totally or partly, if in kwiff’s view and solely at kwiff’s discretion any of the following circumstances have occurred:
- bets have been offered, placed and/or accepted due to an error;
- syndicate betting;
- influence betting;
- a result has been affected by criminal actions;
- bets placed while the App was encountering technical problems, that would otherwise not have been accepted.
E.3 All bets accepted in the following circumstances will be declared void:
- betting effected after the event has started;
- betting effected after a related event was underway and where conditions could have been altered in a direct and indisputable way.
- betting where an incorrect price is given due to delayed or failing live coverage;
- betting where offered odds reflected a different score than the actual;
- betting made possible on particular offers after they have occurred, or else after an event which could normally be deemed as leading to the outcome has happened or is happening (e.g. bets placed on offers such as Next Goal Scorer while a penalty has been awarded, or is being taken).
E.4 In case of any error, bets can be voided and the stake returned to the customer regardless of whether they have been settled or not and regardless of whether they have been kwiffed or not.
E.5 Where one or more selections of an accumulator bet is made void, the bet will stand on all remaining selections. Where an accumulator bet has been kwiffed and one or more selections is made void, the new accumulated odds of the remaining selections will receive a new supercharge, of which the value will be at kwiff’s sole discretion.
E.6 Where one or more selections of an accumulator bet is pending settlement, the entire bet will remain unsettled.
E.7 Accumulator bets which combine different selections within the same event or selections of events with the same participants are not accepted where the outcome of one affects or is affected by the other. Although kwiff takes all necessary steps to prevent such possibilities, in the eventuality that this would happen, kwiff reserves the right, solely at its own discretion, to declare void all parts of the accumulator bet which include the correlated outcomes.
F. Result Settlement
F.1 All bets are settled on results published by the relevant sport’s official governing body after the match/event is finished. If no official result is available after a match/event has finished, kwiff reserves the right to await official confirmation of the result and therefore delay settlement for up to 48h.
F.2 All bets are settled based on results at the end of “Regular Time” or “Full time” only and do not include any prolongation (extra time/overtime and/or penalty shootouts where applicable), unless explicitly stated in the bet offer.
F.3 Bets on participants which are disqualified before the start of an event will be made void. Bets on participants which are disqualified during an event will be settled as losing bets.
F.4 Bets on cancelled events (i.e not taking place at all) will be void.
When calculating bets settlements, kwiff will use the decimal format by default. This will be irrespective of customer prefered settings.
F.5 Bets on matches where the result is awarded through a walk-over will be made void.
F.6 Only occurrences which have been acknowledged by match officials will count towards bet settlement.
F.7 Bets will stand if a match kicks-off earlier that the originally stated kick-off time/date.
F.8 Bets will stand where a match is postponed and rescheduled by the governing association to start within 48 hours of the original kick-off time stated. Bets will be void where the match is not started within 48 hours of the original kick-off time.
F.9 Bets will stand when a match is abandoned before the statutory time has been completed and then restarted within 48 hours of the original kick-off time. If the match is not restarted within 48 hours then all bets will be void except for markets where the outcome has already been determined. If the governing association declares the result at the time of abandonment as final, bets will be settled on this decision.
F.10 Bets apply to the standard 90 minutes of play unless otherwise stated. The standard 90 minutes of play include added injury/stoppage time but does not include extra-time, penalty shootout or golden goal.
F.11 Friendly matches are settled on the actual result when the game finishes regardless of whether the standard 90 minutes has been played.
F.12 Bets on “Team To Go Through” and “Trophy Winner”, are settled on the result after extra time, penalty shootout or golden goal (if needed to decide which team will go through).
F.13 Bets on “Extra Time” and “Total Goals – Extra Time” are settled on the result during extra time and do not include the standard 90 minutes of play including injury/stoppage time unless otherwise stated.
F.14 In the case of a venue change, all bets will stand.
F.15 For bets on “Next Goal”, “Both Teams To Score” and “First Goal”
markets, own goals count to the side credited with the goal.
F.16 In the event of any of the following circumstances, all bets will stand:
- A change of schedule and/or day of match
- A change of venue
- A change from indoor court to outdoor court or vice versa
- A change of surface (either before or during a match)
F.17 All bets will be void in the event of a match starting but not being completed, except for bets where the outcome has already been determined. The only exception to this rule is where a player is disqualified, after which the player or team progressing to the next round will be deemed the winner.
F.18 In case of a match finishing before certain sets/games/points are completed, bets on all affected sets/games/points markets will be void. If the match is a Walkover, all bets will be void.
F.19 In case of any interruption during a match, including (but not limited to) weather and/or darkness, all markets will remain unsettled and trading will continue as soon as the match resumes.
F.20 Match tie breaks are considered part of the third set.
F.21 Tie breaks and match tie breaks count as one game.
F.22 In a doubles match, all bets will be declared void if any of the stated players are being replaced.
F.23 Unless explicitly stated, all bets on Davis Cup matches will be voided in case it is decided that the match is played in any other format than best of 5 sets, (e.g. best of 3 sets).
F.24 All match betting will be settled in accordance with official competition rules. In matches affected by adverse weather, bets will be settled according to the official result.
F.25 All markets do not consider super overs unless otherwise mentioned.
F.26 Penalty runs are not considered in any over or delivery market (markets for multiple overs are not considered for this rule).
F.27 Twenty 20: all scheduled overs must be played for undecided markets to be settled unless the innings has reached its natural conclusion.
F.28 ODIs: a minimum of 90 % of the entire overs allocated for an innings must be played at the time the bet was struck for markets to be settled unless the innings has reached its natural conclusion.
F.29 For method of dismissal, both 6 way and 2 way, if no further wickets fall all bets will be void.
F.30 If a match is cancelled before any play has taken place, then all markets are considered void unless the match is replayed within 48 hours of its initial starting time.
F.31 If the match is tied and the official competition rules do not determine a winner; or if the competition rules determine the winner by a coin toss or drawing of lots, then all undecided markets are considered void.
F.32 In the event of an over not being completed, all undecided markets on this specific over are considered void unless the innings has reached its natural conclusion e.g. declaration, team all out, etc.
F.33 If Duckworth-Lewis method is required, this will be considered for all bets.
F.34 For Top Batsman/Top Bowler markets where a player is named in the starting 11 players of a team but does not participate in an innings bets will stand. Where a player does not participate in the match at all bets will be made void.
F.35 The 80s Over Rule applies to all Test matches. If any Innings has less than 80 Overs played without 10 Wickets falling, any unsettled bets on that Inning’s markets or Player Performance markets will be void.
F.36 For settlement of top bowler markets where there is a tie on wickets taken, the bowler who conceded the least amount of runs during the innings will be declared the top bowler. Where 2 or more bowlers are tied for wickets taken and runs conceded, dead heat rules will apply.
F.37 In the event of a match not being completed, all undecided markets are considered void.
F.38 In case of a frame starting but not being completed, all frame related markets will be voided unless the outcome has already been determined.
F.39 No fouls or free balls are considered for settlement of any Potted-Colour market.
F.40 In case of a re-rack, settlement stays if the outcome was determined before the re-rack.
F.41 Betting does not include foul shots.
F.42 If the statutory number of frames in a match are not completed, changed, or different from those offered for betting purposes, bets will be void.
F.43 In the event of a disqualification or retirement bets will be void, unless the outcome has already been determined.
F.44 In the event of a match not being completed, all undecided markets are considered void.
F.45 Bullseye counts as red check out colour.
F.46 All markets (except halftime, first half markets, overtime and penalty shoot out) are considered for regular time only.
F.47 If a match is interrupted or postponed, and continued within 48h after the initial kick – off, all open bets will be settled when the final result is known. Otherwise all undecided bets are considered void.
F.48 Regular 80 Minutes: Markets are based on the result at the end of a scheduled 80 minutes play unless otherwise stated. This includes any added injury or stoppage time but does not include extra-time, time allocated for a penalty shootout or sudden death.
F.49 At least twelve minutes of official time must elapse in the fourth quarter for the event to have action. Overtime applies to all bets unless specifically stated otherwise.
F.50 Bets will stand where a match is postponed and rescheduled by the governing body within the same scheduling week. Bets will be void if the match is not played within the same scheduling week.
F.51 In the case of a change of venue, all bets will be void.
F.52 All bets will be settled by the information provided by the official statistics from the governing body. Ie. NFL.com, CFL.ca and NCAA.org.
F.53 Next Scoring Play will be based on the statistics on the type of score occurring after the score listed. Safeties and Free Kicks count as Other.
F.54 All bets on Quarter and Halftime results are settled on the final play of the Quarter or Half listed. Overtime does not count for 4th Quarter bets.
F.55 If the match is tied after Overtime, all Match Winner bets will be refunded.
F.56 Over/Under and Team Total bets are based on the score at the end of Overtime, unless otherwise stated.
F.57 If the match is tied after Overtime, all Match Winner bets will be refunded.
F.58 Over/Under and Team Total bets are based on the score at the end of Overtime, unless otherwise stated.
F.59 All markets (except period, overtime and penalty shootout markets) are considered for regular time only unless it is mentioned in the market.
F.60 If a match is interrupted and continued within 48h after initial kick- off all open bets will be settled with the nal result. Otherwise all undecided bets are considered void.
F.61 In the event of a game being decided by a penalty shootout, then one goal will be added to the winning team’s score and the game total for settlement purposes. This applies to all markets including overtime and penalty shootout
G. Disclaimer and Priority
G.1 kwiff reserves the right, at its own discretion, to re-settle a bet and adjust a payout credited to a kwiff account balance if it is obvious that the payout has been credited to the account due to an error.
G.2 In order to adjust any inaccuracy in a kwiff account balance following amounts credited due to an error, kwiff reserves the right to take any necessary action, without prior notice, to adjust the balance through the reversal, amendment or cancellation of any subsequent transaction on the affected account.
G.3 kwiff reserves the right to suspend access to an account until it completes any investigations it deems necessary.
G.4 These rules are applicable to all transactions made within the kwiff sportsbook, and may be supplemented with other rules. In the event of ambiguity, priority should be considered in the following order:
- rules and conditions published in conjunction with an offer;
- should these be inconclusive, reference will be made to the betting rules.
G.5 In cases where it deems that these rules are inconclusive, kwiff reserves the right, according to its own discretion, to settle offers on an individual basis on the basis of equity, attaining itself to generally accepted betting norms, customs and definitions.