Kwiff.com

Mobile Marketing Optimisation Specialist

Mobile Marketing Optimisation Specialist

LONDON

At Gaming Factory we develop and operate kwiff, the mobile app for online sports betting and casino gambling available for both iOS and Android. Our office is located at The Aircraft Factory in Hammersmith, five minutes walk from the Piccadilly, District, Circle and Hammersmith & City lines.

What we are looking for

An expert who understands digital marketing and its impact on customer behaviours. Who also understands what factors drive interaction and in particular conversion. Knowledge of optimised funnels and promotions that maximise marketing spend. An effective liaison with appropriate stakeholders that can ratify change decisions. This individual would also be passionate about Marketing technologies its effect on optimisation.

What you'll be doing

  • Look and find creative opportunities in untouched areas to unlock growth through data, partnering with design, product and marketing and bringing in new ideas.
  • Contribute in driving new thinking with respect to digital campaigns, including the development of best practices, development of new analytical techniques, industry-specific insights, etc.
  • Bridge the gap between the marketing team,marketing technologies and in-house development teams.
  • Technology specialist & owner of marketing tools (Appsflyer, iTunes connect, Google Play Console). Point of contact for the organisation regarding technologies for marketing.
  • Own the customer journey by improving conversion rate for acquisition and retention across different marketing channels
  • Create and own the organisation’s ASO strategy.
  • Create and manage day to day testing activity to generate marginal gains through A/B and MVT testing.
  • Weekly and monthly reporting of conversion rate and NDC numbers.
  • Improve click-to-deposit conversion rate through all channels, working with the companies media agency to ensure all tracking is correct.
  • You will create, own and deliver the CRO strategy.
  • Critical and accurate analysis of test results and make user experience (UX) recommendations.
  • Work with Analytics partners to clearly understand performance, analyze trends, business results and use this data to develop new experiments to improve results.

About kwiff

We are delivery focused and understand that people want more out of their work than simply earning a wage. We’ll grow you, keep you motivated and ensure you have fun along the way. Our organisation is made up of small cross-functional teams, so no matter which role you join you will be part of taking things from idea all the way into the hands of our customers.

This is an exciting time to join us. We are a fresh, diverse and dynamic company founded by industry recognised people with a long successful track record in the gambling business. We know what we are doing and where we are going. Come with us!

Customer Experience Agent

Customer Experience Agent

MALTA

We at kwiff are the next generation sports betting company with a new and innovative approach. We have launched our App and continue to add new features and are therefore now in a position to build a best-in-class customer experience department!

Description

This ideal candidate will act as a liaison, provide product/service information and resolve any emerging problems that our clients might face in a friendly, timely, accurate and efficient manner.

The customer support department is the face of the company and the aim is to ensure excellent service standards are provided and high customer satisfaction is maintained. Our team members act as brand ambassadors being responsible for our reputation and building long term relationships with our customers.

Main Responsibilities

  • Build Sustainable relationships of trust through open and interactive communication.
  • Customer intelligence, including reviewing customer transactions and escalate where necessary
  • Offer ideas and system improvements where necessary
  • Using the tools provided, create a great end user experience

Requirements

  • Minimum of 1 year customer service experience
  • Good knowledge of sports and casino
  • Excellent communication and interpersonal skills
  • Ability to handle pressure
  • High attention to details
  • Open minded for new technologies and innovative solutions
  • To be attentive and keep up to date with sporting events
  • Able to work flexible hours and weekends

If this is the job for you, get in contact with us at recruitment@kwiff.com

Fraud and Payments Agent

Fraud and Payments Agent

Malta

A new fraud and payment agent position has become available in our company. This role is meant for someone who can support the Fraud Management team in minimising financial losses while maintaining outstanding customer experience. This is a new department so we’re looking for somebody who’s a team player but can work independently at the same time, who likes to get involved and is focused on improving current procedures.

What we do on a daily basis:

  • Resolving email queries from customers in regard to payments, fraud and verification issues,
  • Reviewing and processing withdrawals,
  • Reviewing KYC documents,
  • Handling reports regarding transactional and behavioural activity,
  • Ensure confidentiality of all information collected during investigation,
  • Interact with our providers and customers to validate information,
  • Determine existing fraud trends by analysing accounts and transaction patterns,
  • Identify system improvements to prevent fraudulent activities,
  • Recommend anti-fraud processes for changing transaction patterns and trends,
  • Handling chargebacks, disputes and notification of fraud,

What we would like for you to have:

  • Previous experience in working in Customer Service within the Gambling industry
  • Knowledge about betting on different sports and their rules.
  • Passionate about working with Excel
  • Our next colleague must be a team player, able to work in a challenging and developing environment with the ability to think outside the box when necessary.
  • Able to work flexible hours and during evening shifts, including on weekends and bank holidays.

What we can give you:

  • Flexible environment.
  • The chance to be involved in the development of a new department, contributing to procedures and reports.
  • Fun and young environment.

About kwiff

kwiff is a mobile only company that has redesigned the traditional sports betting experience from scratch in order to offer customers unparalleled usability, in an industry that has been snoozing for a while. We believe in offering a personalised experience so – as kwiff evolves -each customer will find their experience becoming increasingly tailored to their needs. This is really important to us because we believe that the thrill of betting comes from following your hunch and acting on instinct. So every time we improve our app, we’ll always be thinking about how we can make it easier for you to back yourself in the moment.

BI Analyst

BI Analyst - Hammersmith

London

What we’re offering is a chance to be in from the start; to be part of an
innovative start up and help build the BI framework and department. We’re a
fast paced company and you will need to be comfortable with multiple
requests from many stakeholders and able to prioritise and execute these. We
also expect you to be proactive and creative, dig into numbers on your own
and present your findings to the relevant people, to help the company better
understand our customers and grow. You will be a big part of shaping this role
as this is both a new position, a new team and a new company.

Main Responsibilities

  • Become the focal point and expert for all data related queries
    within the company
  • Leading the implementation of tools and frameworks for data
    analysis
  • Process, cleanse and verify the integrity of data used for analysis
  • Provide support to the CEO, CFO & CMO in relation to budgeting
    and forecasting
  • Develop and execute a framework for commercial analysis to
    understand ROI on different marketing campaigns
  • Work closely with the business counterparts to help them
    understand and get key insights into their day-to-day operations
  • Proactively identify reporting requirements based on eg. changes
    in customer behaviour or new data being added and suggest
    solutions

Qualifications

  • A strong mathematical and/or scientific foundation, be highly
    numerate
  • Competent with SQL queries
  • 2+ year of experience working in a corporate BI team
  • Comfortable and able to understand and manage varied data
    sources
  • Excellent communication skills
  • An interest or previous experience in sports and/or casino
    gambling is beneficial but not necessary

About kwiff

Kwiff is not gambling as you know it. It’s a new approach to sports betting and casino focusing on giving each player an individual experience. We are determined to challenge the industry by being outrageously innovative and
product focused – building the gambling company of the future. To be in total
control we have built our own tech platform including a fully automated sportsbook. We have launched our native iOS and Android apps on the UK
market, offering our customers best-in-class UX/UI. Our ambition is to offer
the best gambling experience and we have the knowledge, resources and
courage to make it happen.

Kwiff was founded in 2015 and we have been on a rocket trajectory since with already more than 65 employees across our London and Malta offices. Founder Anders Ström has a proven track-record in the industry previously having founded operator Unibet/Kindred Group and sportsbook supplier Kambi. Kwiff offers the advantages of a young and dynamic start-up coupled with the stability and security of a larger and established company.

QA Tester – Malta

QA Tester - Malta

MALTA, FULL-TIME

At Gaming Factory we develop and operate kwiff, the mobile app for online sports betting and casino gambling available for both iOS and Android. Our office is located in the heart of Sliema, five minutes walk from Sliema Ferries and Balluta Bay.

Description

We are delivery focused and understand that people want more out of their work than simply earning a wage. We’ll grow you, keep you motivated and ensure you have fun along the way. Our organisation is made up of small cross-functional teams, so no matter which role you join you will be part of taking things from idea all the way into the hands of our customers.

This is an exciting time to join us. We are a fresh, diverse and dynamic company founded by industry recognised people with a long successful track record in the gambling business. We know what we are doing and where we are going. Come with us!

Essential qualities and skills

We place a lot of value on the following general qualities and skills:

  • Self-motivated and proactive, takes own initiatives and involves others as needed
  • Quality focused
  • Excellent communication skills in both speech and writing
  • Teamwork and collaboration
  • Experience from similar dynamic, fast paced environments in growing companies, or at least a reason for wanting to be in one
  • Experience from gaming industry can be a bonus but is not required

Key role skills

You will be a Tester with solid experience working in cross-functional development teams. Experience of the entire testing lifecycle, including test analysis, defining and executing manual test scripts and, defining, writing and executing integration, system and automated regression tests. Any experience in performance testing a bonus.

In this role you’ll play a crucial part in everything we do to improve quality, speed up development time, and ship better products more consistently. You’ll be collaborating directly with developers on projects and tasks, whilst collaborating closely with product managers and support teams. You’ll be assessing and mitigating risks, solving quality challenges, and performing exploratory and automated testing.

  • Manual web testing
  • Developing and extending automation test frameworks for web
  • API testing
  • Cucumber, Gherkin syntax
  • Atlassian tools
  • Nice to have: Java development experience

About kwiff

Kwiff is not gambling as you know it. It’s a new approach to sports betting and casino focusing on giving each player an individual experience. We are determined to challenge the industry by being outrageously innovative and product focused – building the gambling company of the future. To be in total control we have built our own tech platform including a fully automated sportsbook. We have launched our native iOS and Android apps on the UK market, offering our customers best-in-class UX/UI. Our ambition is to offer the best gambling experience and we have the knowledge, resources and courage to make it happen.

Kwiff was founded in 2015 and we have been on a rocket trajectory since with already more than 65 employees across our London and Malta offices. Founder Anders Ström has a proven track-record in the industry previously having founded operator Unibet/Kindred Group and sportsbook supplier Kambi. Kwiff offers the advantages of a young and dynamic start-up coupled with the stability and security of a larger and established company.

Backend Developer

Backend Developer

LONDON, FULL-TIME

At Gaming Factory we develop and operate kwiff, the mobile app for online sports betting and casino gambling available for both iOS and Android. Our office is located at The Aircraft Factory in Hammersmith, five minutes walk from the Piccadilly, District, Circle and Hammersmith & City lines.

Description

We are delivery focused and understand that people want more out of their work than simply earning a wage. We’ll grow you, keep you motivated and ensure you have fun along the way. Our organisation is made up of small cross-functional teams, so no matter which role you join you will be part of taking things from idea all the way into the hands of our customers.

This is an exciting time to join us. We are a fresh, diverse and dynamic company founded by industry recognised people with a long successful track record in the gambling business. We know what we are doing and where we are going. Come with us!

Essential qualities and skills

We place a lot of value on the following general qualities and skills:

  • Self-motivated and proactive, takes own initiatives and involves others as needed
  • Quality focused
  • Excellent communication skills in both speech and writing
  • Teamwork and collaboration
  • Experience from similar dynamic, fast paced environments in growing companies, or at least a reason for wanting to be in one
  • Experience from gaming industry can be a bonus but is not required

Key role skills

  • You will be a strong backend systems developer with experience in Node.js, microservice architectures and integrating external systems.
  • You should have a strong focus on quality around well written code, unit testing and a holistic approach to systems development.
  • Node.js
  • Unit and integration testing
  • MySQL
  • Atlassian tools

About kwiff

Kwiff is not gambling as you know it. It’s a new approach to sports betting and casino focusing on giving each player an individual experience. We are determined to challenge the industry by being outrageously innovative and product focused – building the gambling company of the future. To be in total control we have built our own tech platform including a fully automated sportsbook. We have launched our native iOS and Android apps on the UK market, offering our customers best-in-class UX/UI. Our ambition is to offer the best gambling experience and we have the knowledge, resources and courage to make it happen.

Kwiff was founded in 2015 and we have been on a rocket trajectory since with already more than 65 employees across our London and Malta offices. Founder Anders Ström has a proven track-record in the industry previously having founded operator Unibet/Kindred Group and sportsbook supplier Kambi. Kwiff offers the advantages of a young and dynamic start-up coupled with the stability and security of a larger and established company.

Mobile UI/UX Designer

Lead Mobile UI/UX Designer

LONDON, FULL-TIME

At Gaming Factory we develop and operate kwiff, the mobile app for online sports betting and casino gambling available for both iOS and Android. Our office is located at The Aircraft Factory in Hammersmith, five minutes walk from the Piccadilly, District, Circle and Hammersmith & City lines.

Description

We are looking for an experienced UX/UI designer with a passion for innovative mobile app design to join our technical team. You will work closely with product owners, developers and QA and drive the design of new features as well as looking at improvements to the existing product. We want you to be the force that makes sure we provide a consistent experience across our different platforms (iOS and Android), finding innovative solutions that are based on research and interacting with both external users and internal stakeholders.

What we are offering is a chance to be in from the early days; to be part of an innovative start up and help influence everything from how our products look and feel to how we work with designing and building them. We are a fast paced company and you need to be comfortable wearing different hats, taking on multiple tasks and interfacing with many stakeholders.

Main Responsibilities

  • Drive the design process for our mobile app development
  • Work hands-on with product owners and development teams to create designs for implementation, actively participating in the full process from idea to in use
  • Together with developers experiment with the latest UX/UI best practices for each mobile platform to decide whether it suits the kwiff app or not
  • Collaborate with marketing and other stakeholders to have consistency between branding, messaging and the product UX/UI

Qualifications

  • 3+ years experience with UX/UI design of native mobile apps
  • Must have experience with both iOS and Android apps and understand how to design for both, taking into account the platform differences while still providing consistency
  • In-depth understanding of iOS Human Interface Guidelines and Google Material Design
  • Wizard level knowledge of the visual design toolbox
  • Experience with user research through A/B testing, focus groups and other methods
  • Self-motivated and proactive, takes own initiatives and involves others as needed
  • Excellent communication skills in both speech and writing
  • Should have experience from similar dynamic, fast paced environments in growing companies, or at least a reason for wanting to be in one
  • Experience from gaming industry can be a bonus but is not required

About kwiff

Kwiff is not gambling as you know it. It’s a new approach to sports betting and casino focusing on giving each player an individual experience. We are determined to challenge the industry by being outrageously innovative and product focused – building the gambling company of the future. To be in total control we have built our own tech platform including a fully automated sportsbook. We have launched our native iOS and Android apps on the UK market, offering our customers best-in-class UX/UI. Our ambition is to offer the best gambling experience and we have the knowledge, resources and courage to make it happen.

Kwiff was founded in 2015 and we have been on a rocket trajectory since with already more than 65 employees across our London and Malta offices. Founder Anders Ström has a proven track-record in the industry previously having founded operator Unibet/Kindred Group and sportsbook supplier Kambi. Kwiff offers the advantages of a young and dynamic start-up coupled with the stability and security of a larger and established company.

Android Developer

Android Developer

LONDON, FULL-TIME

At Gaming Factory we develop and operate kwiff, the mobile app for online sports betting and casino gambling available for both iOS and Android. Our office is located at The Aircraft Factory in Hammersmith, five minutes walk from the Piccadilly, District, Circle and Hammersmith & City lines.

We are delivery focused and understand that people want more out of their work than simply earning a wage. We’ll grow you, keep you motivated and ensure you have fun along the way. Our organisation is made up of small cross-functional teams, so no matter which role you join you will be part of taking things from idea all the way into the hands of our customers.

This is an exciting time to join us. We are a fresh, diverse and dynamic company founded by industry recognised people with a long successful track record in the gambling business. We know what we are doing and where we are going. Come with us!

Essential qualities and skills

We place a lot of value on the following general qualities and skills:

  • Self-motivated and proactive, takes own initiatives and involves others as needed
  • Quality focused
  • Excellent communication skills in both speech and writing
  • Teamwork and collaboration
  • Experience from similar dynamic, fast paced environments in growing companies, or at least a reason for wanting to be in one
  • Experience from gaming industry can be a bonus but is not required

Key role skills

You will be a passionate Android developer with solid Java development experience, strong experience with the Android SDK and capable of maintaining and producing well written code using third-party libraries, REST APIs and unit testing.

  • Java
  • Android SDK/Android Studio
  • UI Toolkit
  • Dagger 2
  • RxJava

About kwiff

Kwiff is not gambling as you know it. It’s a new approach to sports betting and casino focusing on giving each player an individual experience. We are determined to challenge the industry by being outrageously innovative and product focused – building the gambling company of the future. To be in total control we have built our own tech platform including a fully automated sportsbook. We have launched our native iOS and Android apps on the UK market, offering our customers best-in-class UX/UI. Our ambition is to offer the best gambling experience and we have the knowledge, resources and courage to make it happen.

Kwiff was founded in 2015 and we have been on a rocket trajectory since with already more than 65 employees across our London and Malta offices. Founder Anders Ström has a proven track-record in the industry previously having founded operator Unibet/Kindred Group and sportsbook supplier Kambi. Kwiff offers the advantages of a young and dynamic start-up coupled with the stability and security of a larger and established company.